Online Services
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    My Siemens Healthineers Online Services

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    Available Services

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    Account Statement and Invoice Payment Portal
    For all customers
    Access and pay your invoices securely through our EIPP (Electronic Invoice Presentment and Payment) portal, powered by our partner, HighRadius.
    Here you can:
    • Manage your Invoice Delivery (view, download, and email)
    • Pay your invoices securely online
    • Schedule auto payments
    • Manage direct debits
    • Contact the A/R team
    • And much more
    AX4
    For all customers
    AX4 Transport Ordering Platform, Forwarder Portal, Warehouse Portal
    Document Library: Customer Services
    For Imaging & Therapy customers
    Information required for installation, assembly, adjustments, and testing of diagnostics x-ray systems.
    Document Library: Facility Design and Planning Services
    For all customers
    Planning documents for planners, consultants, and architects.
    Document Library: Hazardous Materials
    For Imaging & Therapy customers
    Service for logistics partners to access Safety Data Sheets (SDS) and Dangerous Goods Documents. Occupational health and safety documents are available for Healthineers employees.
    Document Library: Laboratory Diagnostics & Point of Care
    For Laboratory Diagnostics customers
    Technical documents for our Laboratory and Point-of-Care Diagnostics portfolio of instruments, assay and test kits
    Document Library: Medical Imaging, Robotics, Digital Health Solutions & Healthcare IT
    For Imaging & Therapy customers
    Operator Manuals / Instructions for Use (IFU) for the portfolio of medical imaging and robotics systems as well as for Digital Health and Healthcare IT Solutions.
    Marketing Toolkits
    For all customers
    Access the tools you need to promote your successful practice and publicize your equipment, or find up-to-date content and features that help maximize the services you can offer with your Siemens equipment.
    MI PET Source
    For Imaging & Therapy customers
    Your comprehensive resource for growth. Thank you for your interest in MI PET Source. Your access request requires approval. You will receive notification within 2 business days.
    NAEOTOM CONNECT | Hub
    For Imaging & Therapy customers
    An exclusive peer-to-peer community for photon-counting CT users worldwide, but only for confirmed customers of a NAEOTOM system. By registering for NAEOTOM CONNECT Hub, you accept the Terms of Use.

    PEPconnect
    For all customers
    PEPconnect, your smarter connection to knowledge in digitalizing healthcare, is our personalized online education experience for healthcare professionals – designed to increase staff competency, efficiency, and productivity. More information
    Problem Solving Report
    For Imaging & Therapy customers
    Warrenty process communication - PSR-Portal is the platform for internal and external suppliers of Siemens Healthineers AG for communicating Problem Solving Reports for the warrenty process. registration needed
    QC Management - Blood Gas
    For Laboratory Diagnostics customers
    QC Online®/RTQC WEB™ provides instant access to the statistical analysis of your laboratory blood gas quality control data, and compares your data with that of your peer groups’ quality control data. Our quality control service allows for internet access to your quality control statistics any time. By using QC Online/RTQC WEB, labs can access, update and publish their laboratory's peer group standing at any moment. QC Online/RTQC WEB allows labs to monitor their blood gas quality control accuracy and precision on an ongoing basis.

    For this online service you need to register separately. Please follow the link below to get more information or register for this online service.

    More information & registration
    QC Management - Chemistry/ Immunoassay
    For Laboratory Diagnostics customers
    Bio-Rad’s web-based Unity™ is the QC Data management tool for your Chemistry and Immunoassay Analyzers accessed through the Bio-Rad QCNET™ portal. Customers need to register for the QC Data Management Services separately with Bio-Rad.

    For this online service you need to register separately. Please follow the link below to get more information or register for this online service.

    More information & registration
    QC Management - Hemostasis
    For Laboratory Diagnostics customers
    QAP Online, our web-based quality control reporting service, is part of comprehensive offerings found in our LabAssurance™ Service Program.

    As part of the integrated network of products and services available to Siemens Healthcare Diagnostics hemostasis customers, the Quality Assurance program provides all the necessary tools to customize and manage quality control in the hemostasis laboratory. It permits direct comparison of QC results with those of a customized peer group, drawn from a base of over 2,300 participants.

    Registering for QAP Online will enable your laboratory to reduce, compare, and present peer group statistics instantly and receive up-to-the-minute QC reports anytime.

    QAP Online allows your laboratory to view peer group results instantly, assuring your lab's confidence in daily quality control and proficiency.

    For this online service you need to register separately. Please follow the link below to get more information or register for this online service.

    More information & registration
    Safety Data Sheets
    For Laboratory Diagnostics customers
    Safety Data Sheets (SDS) for all Siemens Healthcare Diagnostics products, used as part of laboratory safety, can be accessed online.
    More information
    Shift Innovation Platform
    For all customers
    The most powerful innovation happens by way of collaboration. We've designed the Siemens Healthineers Innovation Ecosystem to serve as a digital space where we can facilitate this collaboration, with the ultimate goal being the advancement of our New Ambition.
    Siemens Healthineers Events
    For all customers
    Your platform for digital events and tradeshow experiences Siemens Healthineers is owning or participating in.
    Siemens Healthineers Shop
    For Imaging & Therapy customers
    Siemens Healthineers Shop¹ is our dedicated eCommerce platform to order parts for your Siemens Healthineers medical imaging equipment. Its intuitive and easy-to-use design allows you to browse our digital customer catalogue based on your system, view real-time product availability and pricing, place orders quickly, and check the status of your pending orders – wherever and whenever you like. In the interest of a personalized user experience, we recommend to request a tpF user role as well.

    More information

    ¹Currently available in Brazil, Great Britain, India and United States.
    SmartSimulator
    For all customers
    Customer Services Smart Enablers are top-notch technologies that expedite the delivery of our services in a highly efficient way. SmartSimulator uses computing power in the cloud to simulate medical device interfaces from Siemens Healthineers on a personal computer to augment your training experience. It enables your staff to train virtually during our classroom and hands-on training sessions.
    teamplay
    For all customers
    teamplay and its applications for performance management in healthcare help you to make quick and well-informed decisions by offering a clear overview of your performance data.¹ Monitor quantities like imaging throughput, dose levels, utilization of staff, rooms, and your department's resources down to each device and procedure. Simplify your reporting and gain insights into where workflows need adjustments. Link with other teamplay users and their data for comparable benchmarks² and an effortless exchange of images and reports.

    Get the teamplay applications for performance management to accelerate your clinical processes and to find the additional expert opinion you need – when you need it.

    More information

    ¹teamplay products are not commercially available in all countries. Due to regulatory reasons their future availability cannot be guaranteed. Please contact your local Siemens Healthineers organization for further details.
    ²Availability of Benchmarking option depends on a minimum number of considered subscribers to guarantee customer anonymity and data protection.
    teamplay Fleet
    For all customers
    teamplay Fleet is a teamplay digital health platform solution that enables you to streamline the management of your fleet from Siemens Healthineers and to optimize your asset performance holistically, 24/7, and from any browser capable device.
    User Forum
    For all customers
    The online space for peer-to-peer clinical knowledge exchange.

    Subscribe to the topics of your interest to receive information that matters to you or join discussions relevant to your clinical processes.

    More information
    Webshop Laboratory Diagnostics / eLuminate (USA)
    For all customers

    The Siemens Healthcare Webshop¹ is our dedicated online ordering system for Laboratory Diagnostics reagents and consumables and spare parts for Imaging and Therapy Systems. The intuitive and easy to use Webshop enables you to place orders quickly, get real time product availability and pricing , check the status of your pending orders, and view your order history.

    eLuminate² is accessed on the same platform and is Siemens' easy-to-use cost per patient reported (CPR) system designed to more effectively meet your needs. With eLuminate, submit test result totals you extract from your LIS, with a simple and efficient 3-step result submission process.

    ¹Webshop is available in the U.S., Germany, and Italy only.
    ²eLuminate is available to U.S. lab diagnostics customers with cost per patient reported (CPR) contracts.
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